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At Ghodexarmloxan, we are committed to providing high-quality floral arrangements and excellent customer service. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds for our floristry products and services.
Due to the perishable nature of floral products, our return policy differs from standard retail policies. We want to ensure you are fully satisfied with your purchase, and we will work with you to resolve any issues promptly and fairly.
Floral arrangements are living, perishable products that begin to age from the moment they are created. Unlike non-perishable goods, flowers cannot be returned in the traditional sense once they have been delivered or picked up. However, we stand behind the quality of our work and will address any concerns about product quality or condition.
We are committed to delivering floral arrangements that arrive fresh and in excellent condition. If you receive an arrangement that does not meet our quality standards due to our error, please contact us immediately, and we will work to resolve the issue.
You may cancel your order for a full refund (minus any processing fees) if you contact us at least 24 hours before the scheduled delivery or pickup time. Cancellations made less than 24 hours before delivery may be subject to a cancellation fee of up to 50% of the order value, as materials may have already been prepared.
To cancel an order, please contact us by phone at +493020076118 or email at info@ghodexarmloxan.world with your order number and cancellation request.
If you receive a floral arrangement that is significantly different from what was ordered, arrives damaged due to our error, or fails to meet our quality standards, please contact us within 24 hours of delivery. We will investigate the issue and may offer one of the following resolutions:
To qualify for a refund due to quality issues, you must:
Approved refunds will be processed using the same payment method used for the original purchase. Processing times may vary:
You will receive a confirmation email once your refund has been processed. If you do not receive your refund within the expected timeframe, please contact us.
Due to the perishable nature of floral products, we generally do not offer exchanges for delivered arrangements. However, if you are not satisfied with your order due to our error, we may offer to create a replacement arrangement.
If you wish to modify an order before it is prepared, please contact us as soon as possible. We will accommodate changes when feasible, though modifications may affect pricing and delivery timing.
As stated in our Terms of Service, we may substitute flowers with alternatives of equal or greater value when the requested flowers are unavailable. If you are not satisfied with substitutions made, please contact us within 24 hours of delivery to discuss resolution options.
For custom-designed arrangements and consultation services, cancellation and refund policies may vary based on the specific terms agreed upon at the time of booking. Generally:
Consultation fees, if applicable, are generally non-refundable once the consultation has been conducted. However, if you cancel a consultation appointment with at least 48 hours' notice, we may refund or credit the consultation fee.
If a delivery fails due to incorrect address information provided by you, we are not responsible for redelivery fees. However, we will work with you to arrange a successful delivery at an additional cost.
If a delivery fails due to our error or circumstances beyond your control (such as recipient unavailability despite accurate information), we will attempt redelivery at no additional charge or provide a full refund.
While we make every effort to deliver on time, we cannot guarantee exact delivery times due to factors beyond our control, such as traffic or weather. If a delivery is significantly delayed due to our error, we will work with you to find an appropriate resolution, which may include a partial refund or store credit.
If you receive a floral arrangement that is damaged or defective due to our error, please contact us immediately with photographs and your order details. We will investigate and provide an appropriate resolution, which may include:
Damage that occurs after delivery due to improper care, accidents, or normal wear is not covered by our return policy. We provide care instructions with each arrangement to help maximize the lifespan of your flowers.
In some cases, we may offer store credit instead of a refund. Store credit:
Store credit will be issued via email with a unique code that can be applied during checkout.
The following items and services are generally non-refundable:
Under EU consumer protection law, you have the right to withdraw from a distance contract within 14 days without giving any reason. However, this right does not apply to:
Due to the perishable and personalized nature of our floral products, the right of withdrawal generally does not apply once an arrangement has been delivered. However, you may cancel orders before preparation begins, subject to the cancellation terms outlined in Section 3.1.
To request a return, refund, or discuss any concerns about your order, please contact us:
When contacting us, please provide:
If you are not satisfied with our resolution of a return or refund request, please contact us to discuss the matter further. We are committed to finding fair solutions and will work with you to resolve any disputes.
If we cannot resolve a dispute directly, you may have the right to file a complaint with:
We reserve the right to modify this Return Policy at any time. Material changes will be communicated by posting the updated policy on this page with a revised "Last Updated" date. Changes will apply to orders placed after the policy update.
For orders placed before a policy change, the policy in effect at the time of purchase will apply.
If you have questions about this Return Policy or need assistance with a return or refund, please contact us:
Ghodexarmloxan
Kronenstraße 55-58
10117 Berlin, Germany
Phone: +493020076118
Email: info@ghodexarmloxan.world